1. Return Period
Customers may request a return within 30 days of confirmed delivery.
To be eligible, the item must generally be unused, unworn, unwashed, and in its original condition with original tags and packaging where applicable.
2. Items Not Eligible for Return
For hygiene and safety reasons, certain items may not be eligible for return, including items that have been worn, washed, damaged, altered, or otherwise used.
Customized or personalized products may also be excluded unless they arrive defective or damaged.
3. How to Request a Return
To request a return, please contact Nexvora Group with:
- Order number
- Customer name
- Item(s) being returned
- Reason for the return
- Photographs, when relevant
Customers should wait for return instructions before sending merchandise back.
4. Return Shipping
Unless an item is defective, damaged, incorrect, or otherwise eligible for a company-covered return, the customer may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or agreed by Nexvora Group.
5. Refund Processing
Once the returned merchandise is received and inspected, we will determine whether it meets the applicable return requirements.
Approved refunds will generally be issued to the original payment method.
Depending on the payment provider and financial institution, it may take several business days for the refund to appear in the customer’s account.
6. Damaged or Incorrect Items
If you receive an incorrect, defective, or damaged item, please contact us promptly after delivery.
We may request photographs or other information to evaluate the issue.
If the issue is confirmed, Nexvora Group may provide a replacement, refund, or other appropriate resolution.
7. Exchanges
Exchanges may be available depending on product availability.
If the requested replacement item is unavailable, we may offer a refund or another appropriate solution.
8. Refused or Unclaimed Packages
If a package is returned because the customer refused delivery, provided an incorrect address, or failed to collect the package, additional shipping or handling costs may apply.
9. Final Sale Items
Products specifically identified as “Final Sale” are generally not eligible for return or refund unless the item is defective, damaged, incorrect, or otherwise subject to a non-waivable legal right.
10. Policy Changes
Nexvora Group reserves the right to update this policy when necessary. The current version published on our website will govern applicable orders, subject to applicable consumer protection laws.
11. Contact
For return or refund assistance, please contact Nexvora Group through the contact information provided on our website.