1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or U.S. holidays may begin processing on the next business day.
During promotional events, holidays, or periods of unusually high order volume, processing may take additional time.
2. Shipping Times
Estimated delivery times depend on the destination and shipping method selected at checkout.
Typical delivery estimates are:
- Standard Shipping: approximately 5–10 business days
- Expedited Shipping: approximately 2–5 business days, where available
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, customs, holidays, or other circumstances outside our control.
3. Shipping Costs
Shipping charges are calculated and displayed during checkout based on the delivery destination, order size, shipping method, and other applicable factors.
Any applicable shipping promotions will be displayed on the website or during checkout.
4. Order Tracking
When tracking information is available, customers may receive a shipping confirmation containing the applicable tracking details.
Tracking information may take some time to become active after the package has been transferred to the carrier.
5. Incorrect Shipping Information
Customers are responsible for ensuring that their shipping address is complete and accurate.
If an order has not yet shipped, please contact us as soon as possible if you need to correct your shipping information.
Once an order has been shipped, we may be unable to change the delivery address.
6. Delayed or Lost Packages
If tracking information indicates that a package is delayed, customers should first review the latest carrier tracking information.
If a package appears to be lost or has not been delivered within a reasonable period after the expected delivery date, customers may contact us so we can assist with the carrier inquiry.
7. International Orders
Where international shipping is offered, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are generally outside Nexvora Group’s control.
8. Damaged Packages
If an order arrives visibly damaged, customers should document the condition of the package and contact us promptly with photographs and order information.
We will review the situation and work with the customer toward an appropriate resolution.
9. Contact
For shipping questions or assistance with an order, please contact Nexvora Group through the contact information provided on our website.